Community Economic Development Fund

Small Business As Usual episode 19-1, how you make your customers feel

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Devon Scanlon

Devon Scanlon, owner/operator of Chick-Fil-A in Brookfield, CT, shares her methods for maintaining fidelity to the simplest of ideas -- how you make your customers feel -- and why this can make sales and profits soar.
Thanks to Nelson Merchan of the CT SBDC for introducing his client.




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