Community Economic Development Fund

A series about the art of operating small enterprises and the issues faced by the owners.

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Or play from SoundCloud through the link in each episode listing.

Small Business As Usual 19-2, innovation

Chris Raimo

Innovation doesn't come from brainstorming. It sneaks up on you like a cat at the intersection of experience and observation. Chris Raimo, owner of Happy Cat Hotel in Windsor, CT, explains how his concept evolved into what might become an industry disruptor.

 

 

 

Small Business As Usual episode 19-1, how you make your customers feel

Devon Scanlon

Devon Scanlon, owner/operator of Chick-Fil-A in Brookfield, CT, shares her methods for maintaining fidelity to the simplest of ideas -- how you make your customers feel -- and why this can make sales and profits soar.
Thanks to Nelson Merchan of the CT SBDC for introducing his client.


 

 

 

Small Business As Usual 18-12, building community

Jennifer Lord

In an era emphasizing referrals, social media and testimonials, growing a consumer-facing business is not just a matter of advertising but about building a community of enthusiasts who are wild about your offering and willing to help evangelize to like-minded. Jennifer Lord explains how its done at Twist Yarn in Niantic.

 

 

 

Small Business As Usual 18-11, making work fun

Laura Beckham
Laura Beckham

Turning work into play is easy for Laura Beckham of New London's Berry's Ice Cream and Candy Bar. Laura explains how she adds fun to the recipes to keep her team motivated and her customers enchanted. 

 

 

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